Frequently Asked Questions

Have questions? Check out our Frequently Asked Questions (FAQ) section and you'll find aswers to the most common questions.

Do products have warranty?

We service or refund product faults as any retailer as defined by the EU protection against faulty goods. In case you have an issue with the product you ordered from us please contact our Customer Care, we'll take good care of you.

Products sold as almost new or new have a 14 days right of return and a minimum of 12 months functionality warranty.

Pre-owned products are clearly indicated with a separate label and have a 14 days right of standard return.

Some product brands may offer extended warranties as a part of a campaign of a new product launch or as a paid service or otherwise. You will have to check the applicability of these directly from the brand.

 

Where are the products you sell coming from?

Our products are in most of the cases quality checked customer returns from our partner retailers and brands. Pre-owned products are clearly labeled and are either serviced products from our partner retailers or quality checked products acquired directly from consumers.

Can I pickup my order somewhere (click and collect)?

We ship the products either from local warehouses or from our central warehouse in Finland and we always try to find the lowest CO2 route to customers. Hence we don't have an option for click and collect.

I have not heard about Renow Outlet before, what is it?

We are a new marketplace that sells products returned to our partner retailers with discounted prices. All products are verified and checked by us. We have 4.6 / 5 rating in Trustpilot and are very actively developing our re-commerce service.

On our Instagram channel we also have more behind the scenes information as well information about the latest drops.

The online store is operated by a Finnish company Renow Oy. Renow provides return and grading software for retailers and Renow Outlet is part of Renow’s service offering to grade and resell the returning products. Our goal is decrease waste and promote re-commerce. For more information about the company have a look on our website, LinkedIn of Youtube channel.