Trade-in Terms of Sale


Ehdot suomeksi


 This website is maintained by Renow Oy. Throughout the site, the terms "we" and "our" refer to Renow Oy. These terms apply when you sell your products to us. If you are not a private individual, please contact us by sending an email to 

 By filling out the sales form and selling your product to us, you agree to comply with Renow's terms of sale. Renow may, at its sole discretion, accept or reject the sale. 



 By selling your product to us and agreeing to these terms of sale, you represent that you are at least the legal age of majority in your country of residence, or that you are of legal age in your country of residence and have given us your consent to allow any of your minor dependents to use this service. When using the Service, you may not violate any laws in your jurisdiction (including but not limited to copyright laws). 

 By selling your device to us, you confirm that you are the owner of the device, that you have used the device and that you have every right to sell it and profit from it financially. 

 By selling the device, you give us full rights to examine the device(s) for missing parts and/or damage. This may require Renow to physically unlock the device. 



 Sales orders are valid for a maximum of 14 days from the date of shipment of the product. After receiving and inspecting your device, we may update the price offer to reflect the value of the device at the time of inspection, based on the condition of the device. If we update the offer, Renow will ask you to approve the final price offer, or you can choose to have your device returned to you free of charge. 

 Renow reserves the right to ask for more information about the ownership of the device and to ask to see your ID and original purchase receipt. Renow reserves the right to refuse a transaction at any time, especially in cases where we detect suspicious activity or suspect fraud. 

 When Renow has received your package and when you have accepted the final price offer, ownership of the product is immediately transferred to Renow. 

 All sales orders and shipments made on our website, also with the label provided by us, are your responsibility until the package has been delivered to Renow's premises. It is your responsibility to take care of the contents of the package and its packaging. Renow takes no responsibility if the package is lost or damaged on the way to our premises. 



 Before you sell your device to us, clear or reset the device according to the manufacturer's instructions to enable reselling. Disable the manufacturer's find my or similar functionality. When the device arrives to us for inspection, we clear the data on all devices. 

 If the device is registered as lost, blocked or stolen, the processing is interrupted and we cancel the sale transaction. However, you have the opportunity to be heard in the matter in order to remove the blocking of the product. If you do not follow the instructions to remove the block within the stated time, you irrevocably accept that we can dispose the product. 

 You are responsible for the shipping costs of returning the package if the device turns out to be a non-original product, the device has been previously disassembled and reassembled using non-original spare parts, the contents of the package are not as described or for other reasons mentioned in these terms that prevent us from purchasing your device and which you should have been aware. 



 The price paid for the device is based on the model, configuration, age and condition of the device. 

 Renow will pay the price for the device according to the price estimate if the product is in the condition you stated. The payment can also be lower if the product is in worse condition than you stated. In the latter case, we will send you a confirmation email that you must accept in order to complete the payment. Otherwise, you can request that the product be sent back for free. 

 Once you have accepted the final price offer, you waive your right to claim ownership of the product. You cannot get your device back after this and the price is final. Remember that you are solely responsible for any errors that the bank details you provide may contain. 



 Nothing in these terms excludes or limits any liability of Renow that it would be illegal for us to limit or exclude. 

 In no event shall we, our directors, officers, employees, affiliates, agents, contractors, interns, service providers or licensors be liable for any damages, losses, claims, direct or indirect, damages, including without limitation lost profits, lost revenue, lost savings, lost data , compensation costs or other similar damages resulting from the lack of the service, use or products acquired with the service or any other claim related to the service. 

 Product liability for errors is limited to a possible refund of the product value based on the condition of the product as it was when Renow received the product. 



 These terms and conditions and any separate agreements we offer you are governed by and construed in accordance with the laws of Finland.  


 You can check the latest version of the terms of sale at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes on our website. It is your responsibility to check our website from time to time for any changes. 



 Questions about the terms of sale should be sent to us at Our contact information is below: 

Renow Oy ( 3322228-3 )  
Vilhonvuorenkatu 12 
00500 Helsinki